Soft Skills are the combination of people skills, social
skills, communication skills, emotional intelligence, and personality traits
that make it easy to get along and work harmoniously with other people.
It is more development of EI / EQ in individual’s
personality matters than the development of IQ. Together IQ and EI / EQ are
responsible for a successful outcome.
What are
soft skills?
“When dealing
with people, remember you are not dealing with creatures of logic, but
creatures of emotion.” Dale Carnegie
Soft skills are personal
habits and traits (A trait is a particular
characteristic, quality, or tendency that someone or something has)
that help in necessary interaction with workforce for effective and efficient
operations output.
(Such as communication skills, leadership skills, or
time management skills and others)
Soft skills dominate, both at getting job and job
execution. These are not easy to test. Their value is gauged from the output results.
Soft
skills list may be as follows -general
Please explore following link to know about such skills:
Development of soft
Skills through Emotional Intelligence
What Is Emotional Intelligence (EI) ? or EQ
Emotional intelligence is the ability to understand
the needs and feelings of oneself and other people, manage one’s feelings, and
respond to others in appropriate ways.
The behaviour aspect is genetically inbuilt in human nature
and can be developed for better management practices.
It can be developed through the knowledge of Emotional
Intelligence (EI), also known as Emotional quotient (EQ)
It is a necessity to have an understanding of EI/EQ
knowledge application for better management at the workplace.
EI/EQ helps in the development of individuals, in the
development of team and in the development of leadership, which ultimately
enhances the organizational development
Human Resource with less EI/EQ contents in their
personality have attributes such as
aggressiveness, demanding, ego
problems, bossy, confrontational, easily disturbed, poor listener, impulsive,
passive, resistance to change, non-responsiveness, stubborn, hard to please,
and believe in perfectionism etcetera.
On the other hand, Human Resources with high EI/EQ contents
in their personality are
ambitious, driving, strong,
decisive, warm, enthusiastic, sociable, persuasive, patient, stable,
practicable, predictable, consistent, and good listener.
Everybody wants to achieve success in his life in his field
of activities-it may be at home, in office, in the society etcetera.
Environment, Experience and Education (in complete
meaning) provide pushbacks to the achievement of the Success in various fields.
The three factors along with IQ (which rarely improves) boost your success and
it is true.
But further success can be achieved by EQ / EI
(Emotional Intelligence).
It works beyond education and IQ. Emotional intelligence
refers to -How your emotions influence your life at work and home- Unlike IQ,
the emotional Intelligence can be improved.
EI/EQ revolves on the following points.
Know your Emotions - SELF Awareness
Manage Your Emotions and motivate yourself - SELF
Management
Recognize and understand other People’s emotions - SOCIAL
Awareness
Manage other’s emotions - Relationship Management
“Try understanding Emotion
Intelligence subject for successful and happy life. Emotional intelligence
is the ability to sense, understand, and effectively apply the power and acumen
of emotions as a source of human energy, information, connection, and influence. — Robert K. Cooper. Ph.D.
The four major skills of EI / EQ model are given in the
table below along with the further description.
|
SKILLS OF EI/EQ MANAGEMENT TechPosts |
||
|
|
KNOW |
ACT |
|
SELF
COMPETENCE |
SELF AWARENESS Emotional
self-awareness Self-Assessment Sell
Confidence |
SELF MANAGEMENT Self-Control Transparencies Attachment Drive Initiative Adaptability |
|
SOCIAL COMPETENCE |
SOCIAL
AWARENESS Empathy Organizational
Awareness Service
Orientation |
RELATIONSHIP
MANAGEMEN Inspirational
Leadership Developing
Others Influence
Change Building
Bonds Teamwork Collaboration |
|
MAY HEL IN THE DEVLOPEMENT OF FOLLOWING
PERSOALITY TRAITS |
||
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EXPERIENCED STRAIGHT FOEWARD TRANSPARENT KNOWLEDGEABLE EXPERIENCED STRAIGHT
FOEWARD TRANSPARENT HONEST
|
TRUSTWORTHY AUTHENTIC FOCUSED DETERMINED REALISTIC DECISION
MAKER CONSISTENT
COURAGEOUS
HARD WORKING
ACCOUNTABLE |
DEPENDABLE OPTIMISTIC POSITIVE CONFIDENT PASSIONATE ENTHUSIASTIC EMPATHETIC FLEXIBLE HUMBLE ACTION ORIENTED FAIR AND OPEN MNDED |
The
Table above shows the list of personality traits that may be added to the
personality of the individual, following the Development of Emotional
intelligence.
How to
Develop Soft Skills
The Desire,
Direction, Dedication and Discipline are required for any activity to seek
completion. Those who follow , they become different from others and therefore
excel.
The basic
action is to go for self-analysis. SWOT is one method for such analysis. The
inbuilt personality traits can be analysed as below (for example) and developed
further. The developed personality traits will help in enhancing EI contents at
workplace to get better output.
IQ and EI / EQ, both are necessary. It is EQ / EI
that Matters more. Higher the EQ more shall be success. You need a desire,
direction, dedication, and discipline to cultivate EI/EQ. Man is physically
ill-equipped, but it has the thinking ability and so different from other
species.
Successful people do small things in great way.
Every failure boosts them for their efforts to achieve success. The
chicken must struggle itself from coming out of the egg and does not get any
support, and if it comes out with others help it is not likely to survive.
Struggle is must for success. IN the last 30
years before Abraham Lincoln became president of United States of America,
passed through the phase of nervous breakdown, defeats in eight elections,
failure in business twice but ultimately became well known president of United
State of America.
If you want maximal productivity and if
you want work that gets the best results, you want the people doing that work
to be in the optimal brain state for the work. You are a person who can evict
them from the zone of optimal performance by slothfully handling your own
interactions with them. So, it’s up to you to take responsibility for your
impact on their ability to work at their best. —
Daniel Goleman
TAKEAWAYS
Soft skills include attributes and personality traits that
help employees interact with others and succeed in the workplace.
Examples of soft skills include the ability to communicate
with prospective clients, mentor your co-workers, lead a team, negotiate a
contract, follow instructions, and get a job done on time.
Hard skills are measurable and usually obtained through
formal education and training programs.
Workers with good soft skills can help companies achieve
higher levels of efficiency and productivity.
…INVESTOPEDIA
